How to view an Open Ticket

Modified on Thu, 06 Jul 2023 at 02:53 PM

Instructions on Viewing an Open Ticket


Before viewing an Open Ticket, you must create one. (How to Create an Account)



Step 1: Select one of the two "View all Tickets" options (underlined in red)


Step 2: Once you have selected the "View all tickets" button you will be brought to this screen


Step 3: On the right hand side you can filter your tickets using different criteria

  • Once the filters you choose are filled in, select Apply at the bottom 
  • Under Type you can filter for Defect/Bug, Training Request, Maintenance Request, Information/Solution Request, Feature Request
  • For more information about filters you can reference this page (create link to filters page)


Step 4: Select the ticket you choose to view and you will be brought to this page

  • All Ticket Details will be listed on the right-hand side of the page


Step 5: To change any of the Ticket Details, add or select the information you want to change then select "update" at the bottom of the column


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