How to view an Open Ticket

Modified on Thu, 6 Jul, 2023 at 2:53 PM

Instructions on Viewing an Open Ticket

Before viewing an Open Ticket, you must create one. (How to Create an Account)

Step 1: Select one of the two "View all Tickets" options (underlined in red)

Step 2: Once you have selected the "View all tickets" button you will be brought to this screen

Step 3: On the right hand side you can filter your tickets using different criteria

  • Once the filters you choose are filled in, select Apply at the bottom 
  • Under Type you can filter for Defect/Bug, Training Request, Maintenance Request, Information/Solution Request, Feature Request
  • For more information about filters you can reference this page (create link to filters page)

Step 4: Select the ticket you choose to view and you will be brought to this page

  • All Ticket Details will be listed on the right-hand side of the page

Step 5: To change any of the Ticket Details, add or select the information you want to change then select "update" at the bottom of the column

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article