Instructions on raising a Defect

Before raising a defect you must have an account created (How to Create an Account)

Step 1: Select one of the two "Submit a ticket" options (underlined in red)

Step 2: Once you have selected the "submit a ticket" button you will be brought to this screen

Step 3: Use the drop-down menu to select "Report a Defect" 

• Once "Report a Defect" is selected you will be brought to this page
• 

Step 4: Fill in all the fields marked with a red asterisk   

• (example)
• All fields with a red asterisk beside it must be filled in in order to successfully submit a ticket
• Significance of each field:
  • Requester: This lets us know who from the customer is raising the ticket in order to be contacted and updated through the process
  • Software Product: This helps us filter which issues are associated with which products
  • Subject: This lets us know in short what the issue is before opening the ticket to see the bulk of the information
  • Description: This is a more detailed explanation of what the issue is that can include screenshots etc.
  • Criticality: This gives our team an idea of how urgent the ticket is and how high it should be placed on the priority list
  • Found in Version: What version of the software are you using? This will help us reproduce the issue
  • Environment / Server: Which environment did this occur in? Production? UAT? Training?
  • Steps to Reproduce: Please include detailed steps to reproduce the issue. Ideally include any data setup required, as well as the exact buttons pressed.

Step 5: Once the fields are all filled, select the Submit button at the bottom of the page