How to Raise a Defect

Modified on Tue, 4 Jul, 2023 at 4:02 PM

Instructions on raising a Defect

Before raising a defect you must have an account created (How to Create an Account)

Step 1: Select one of the two "Submit a ticket" options (underlined in red)

Step 2: Once you have selected the "submit a ticket" button you will be brought to this screen

Step 3: Use the drop-down menu to select "Report a Defect" 

  • Once "Report a Defect" is selected you will be brought to this page

Step 4: Fill in all the fields marked with a red asterisk   

  • (example)
  • All fields with a red asterisk beside it must be filled in in order to successfully submit a ticket
  • Significance of each field:
    • Requester: This lets us know who from the customer is raising the ticket in order to be contacted and updated through the process
    • Software Product: This helps us filter which issues are associated with which products
    • Subject: This lets us know in short what the issue is before opening the ticket to see the bulk of the information
    • Description: This is a more detailed explanation of what the issue is that can include screenshots etc.
    • Criticality: This gives our team an idea of how urgent the ticket is and how high it should be placed on the priority list
    • Found in Version: What version of the software are you using? This will help us reproduce the issue
    • Environment / Server: Which environment did this occur in? Production? UAT? Training?
    • Steps to Reproduce: Please include detailed steps to reproduce the issue. Ideally include any data setup required, as well as the exact buttons pressed.

Step 5: Once the fields are all filled, select the Submit button at the bottom of the page


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