How to Suggest a Feature

Modified on Tue, 4 Jul, 2023 at 4:02 PM

Instructions on Suggesting a Feature

Before suggesting a Feature you must have an account created (How to Create an Account)

Step 1: Select one of the two "Submit a ticket" options (underlined in red)

Step 2: Once you have selected the "submit a ticket" button you will be brought to this screen

Step 3: Use the drop-down menu to select "Suggest a Feature" 

  • Once "Suggest a Feature" is selected you will be brought to this page

Step 4: Fill in all the fields marked with a red asterisk   

  • (example)
  • All fields with a red asterisk beside it must be filled in in order to successfully submit a ticket
  • Significance of each field:
    • Requester: This lets us know who from the customer is raising the ticket in order to be contacted and updated through the process
    • Software Product: This helps us filter which issues are associated with which products
    • Subject: This lets us know in short what the issue is before opening the ticket to see the bulk of the information
    • Description: This is a more detailed explanation of what the issue is that can include screenshots etc.

Step 5: Once the fields are all filled, select the Submit button at the bottom of the page

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